Shipping Policy

Where we ship
Skin Avenue currently ships to:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Order processing
Orders are processed daily. During busy periods or public holidays, processing may take slightly longer.

Delivery times and costs
Shipping charges are displayed at checkout before you complete your purchase.

Estimated delivery times after dispatch:

• Netherlands: 3–5 business days
• Austria: 3–7 business days
• Belgium: 3–7 business days
• Bulgaria: 3–7 business days
• Croatia: 3–7 business days
• Cyprus: 3–7 business days
• Czechia: 3–7 business days
• Denmark: 3–7 business days
• Estonia: 3–7 business days
• Finland: 3–7 business days
• France: 3–7 business days
• Germany: 3–7 business days
• Greece: 3–7 business days
• Hungary: 3–7 business days
• Ireland: 3–7 business days
• Italy: 3–7 business days
• Latvia: 3–7 business days
• Lithuania: 3–7 business days
• Luxembourg: 3–7 business days
• Malta: 3–7 business days
• Poland: 3–7 business days
• Portugal: 3–7 business days
• Romania: 3–7 business days
• Slovakia: 3–7 business days
• Slovenia: 3–7 business days
• Spain: 3–7 business days
• Sweden: 3–7 business days

Delivery estimates are not guaranteed. Carrier delays and public holidays may affect arrival times.

Order tracking
Once your order has shipped, you’ll receive a dispatch confirmation by email. Where tracking is available, the email will include a link to follow your delivery.

Shipping address changes
Please check your delivery address before placing your order. If you notice a mistake, email hello@skinavenue.co as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been processed or dispatched.

International duties and taxes
Depending on your delivery country and where your order is shipped from, import duties, taxes or customs fees may apply. These charges are not always included at checkout and may need to be paid by you before or upon delivery. Any applicable charges are determined by the local customs authorities.

Delayed or missing orders
If your order hasn’t arrived within the estimated delivery period, or tracking shows it as delivered but you haven’t received it, contact hello@skinavenue.co with your order number. We’ll investigate with the carrier and help resolve the issue.

Damaged deliveries
If your order arrives damaged or leaking, email hello@skinavenue.co as soon as possible. Include your order number and, where possible, photos of the items and packaging.

Questions?
For help with shipping or delivery, contact hello@skinavenue.co.

Your statutory consumer rights remain unaffected.